Slobaji Terms and Conditions — Complete Platform Usage Guide

1Introduction & General Information

Slobaji is an online gaming and betting platform providing entertainment services to users in Bangladesh. These Terms and Conditions ("Terms") form a binding agreement between Slobaji and all users of our platform.

By using Slobaji's services, you confirm that you have fully read, understood, and agreed to these Terms. If you do not agree with any part of these Terms, you are advised to refrain from using our platform.

Slobaji is committed to maintaining an honest and transparent relationship with its users. Our Terms and Conditions are designed to protect the interests of both parties and ensure a fair and enjoyable gaming environment.

2Account Registration & Eligibility

To open an account with Slobaji, you must meet the following eligibility requirements:

• You must be 18 years of age or older.
• You must reside in a country or region where online gaming is legally permitted.
• Each person may open only one account. Multiple accounts are strictly prohibited.
• You must provide true and accurate information during registration.
• It is your responsibility to keep your account password secure and not share it with any third party.

If an account is opened with false information, Slobaji reserves the right to close that account at any time without prior notice, and any account balance may be forfeited.

3Age Verification & KYC Process

Slobaji takes the protection of minors from gaming very seriously. We follow a strict Know Your Customer (KYC) process and reserve the right to verify your identity at any time.

Any of the following documents may be requested for verification:

• National ID (NID)
• Passport
• Driving License
• Birth registration certificate (where applicable)

Withdrawal privileges may be limited until the verification process is complete. Once KYC is completed, all account features will be unlocked.

4Deposit, Withdrawal & Payment Policy

Slobaji supports a variety of secure payment methods. The following rules apply to all deposits and withdrawals:

• Minimum Deposit: A minimum amount is set for each transaction and will be displayed on the platform.
• Withdrawal Verification: KYC verification must be completed before your first withdrawal.
• Same Method: Withdrawals are generally processed to the same payment method used for the original deposit.
• Processing Time: Most withdrawals are processed within 24 hours, though KYC verification may extend this timeframe.
• Currency: All transactions are processed in Bangladeshi Taka (BDT).
• Mobile Banking: Transactions can be made through domestic mobile banking services, bank transfers, and approved e-wallets.

If any transaction appears suspicious, Slobaji reserves the right to place it on hold until an investigation is completed. Any funds linked to confirmed fraudulent activity will be forfeited.

5Bonus & Promotion Terms

Slobaji offers a range of bonuses and promotional offers to its members. Before claiming any bonus, please take note of the following terms:

• Wagering Requirements: Each bonus comes with specific wagering requirements. The bonus amount cannot be withdrawn until wagered the required number of times.
• Validity: Each bonus has a specific validity period. When the period expires, unused bonuses will be automatically forfeited.
• Game Restrictions: Some bonuses may only be valid on specific games.
• One Bonus Per Claim: Each promotion can only be claimed once per person or household.
• Bonus Abuse: If evidence of bonus abuse is found, the account may be closed.

6Prohibited Activities

The following activities are strictly prohibited on the Slobaji platform. Any violation will result in immediate permanent account closure:

• Creating or operating multiple accounts
• Using software bots, automated scripts, or any form of hacking methods
• Colluding with other players to manipulate game outcomes (Collusion)
• Intentionally exploiting any technical glitch or bug on the platform
• Money Laundering or Suspicious Financial Activity
• Operating an account under a false identity
• Harassing or threatening other users
• Using Slobaji's copyrighted content without authorization

7Account Suspension & Closure

Slobaji reserves the right to temporarily or permanently close any account under the following circumstances:

• If you breach any provision of these Terms and Conditions
• If you fail KYC verification or submit fraudulent documents
• Inactive Account for Extended Period (Over 12 Months)
• By court order or for legal reasons
• If a security risk is detected on your account

You may request to close your account at any time. You will be given the opportunity to withdraw your remaining balance before closure, though all bonuses will be forfeited.

8Privacy & Data Protection

Slobaji treats the privacy of your personal information with the utmost importance. The data we collect is used solely to improve our services and meet legal obligations.

• Your data is never sold to any third party.
• Your information is not shared beyond what is required by law.
• All information is protected by SSL encryption.
• You can request to update or delete your information at any time.

For more details, see our Privacy Policy See this page.

9Limitation of Liability

Slobaji accepts no liability for the following:

• Losses from games or bets due to internet disconnection or technical issues
• Losses caused by issues with your own device or software
• Liability for Third-Party Actions
• Service disruption due to Force Majeure events

Slobaji strives to maintain high service standards, though unforeseen technical issues may sometimes fall outside our control. In such cases, we are committed to resolving them as quickly as possible.

10Policy Changes & Updates

Slobaji reserves the right to modify, add to, or remove any part of these Terms and Conditions at any time. Changes take effect as soon as they are published on the platform.

For significant changes, we will try to notify you via your registered email or a notice on the platform. Continued use of the platform after any such changes constitutes acceptance of the updated terms.

11Contact & Complaint Resolution

If you have any questions or concerns about these Terms and Conditions, please reach out to our support team. We are available 24/7.

We aim to respond to all complaints within 48 hours. Complex cases may take a little longer, but every complaint is taken seriously.

• Live Chat: Available directly on the platform
• Email: [email protected] (plain text only)
• Complaint form: available in the Help section of the platform